Patient and Visitor Information
Visiting Guidelines
Visitors are welcome at Saint Luke’s facilities. Please review our visitor information for facility-specific guidelines.
Smoking Policy
All Saint Luke’s locations are smoke-free environments—inside and outside. The use of tobacco, marijuana, electronic cigarettes, and vapes is prohibited in all buildings, parking garages, and surrounding grounds of our hospitals and facilities.
Dining Options
The hospital cafeteria offers hot meals, salad bar, snacks, and complimentary tea and coffee. Breakfast is from 6:30 a.m.–10:30 a.m. and lunch is from 11:15 a.m.–1 p.m. daily. 60+ Dine program meals are offered during lunch Monday–Friday, excluding holidays. Vending machines are located by the cafeteria and in the Emergency Department waiting area.
Sending Mail/Flowers
To ensure prompt delivery, mail and flowers should be addressed using the patient’s full name and room number.
Gift Shop
Auxiliary volunteers operate the hospital’s gift shop, offering snacks and a variety of unique gift items Monday–Friday from 11 a.m.–3 p.m. To reach the gift shop, call 620-365-1258.
Spiritual Wellness
The always-open chapel is located near the emergency department. A volunteer chaplain is available to provide spiritual support for patients and families.
Insurance
Here are the health plans Allen County Regional Hospital currently accepts. Because this list does change, please verify that your doctor accepts your insurance plan when you make your first appointment.
Billing
Get information about paying your bill, price transparency, and provider-based billing.
Patient Advocate
The Allen County Regional Hospital patient advocate serves as a liaison between patients, families or representative(s), and the hospital. Call 785-204-7119 to speak with a patient advocate.
Patient Rights and Responsibilities
High-quality patient care is a primary mission of Allen County Regional Hospital and Saint Luke’s. Patient rights and responsibilities improve care, treatment, services, and outcomes by protecting and promoting these rights.
Preparing for Your Visit
We are honored you have chosen Saint Luke’s for your health care needs. Please review the following information to help prepare for your hospital stay.
Safety and Security
Saint Luke’s is committed to providing a safe and secure environment for our patients. Please review the following information before your hospital stay.
Patient Satisfaction
At Saint Luke’s, our nursing staff and entire team is dedicated to ensuring our patients receive safe, high quality, and high value care. Our goals are exceptional care and patient satisfaction. If you have any questions or concerns, please let us know.
Advance Directives
Advance directives allow you to document your wishes today so your family won't have to make heart-wrenching decisions later. These directives are written in advance of serious illness. They outline your choices regarding health care, or name someone to make these choices on your behalf.
Medical Records
Saint Luke’s manages your medical information, including medical records requests. We are dedicated to ensuring your records are kept in strict confidence and are not released without the patient’s consent, except as required by law.
Recognize a Saint Luke's Employee
Did you receive or witness exemplary service from one of our team members? Recognize their commitment to care by nominating them for a DAISY, BEE, or Sunshine Award.
Auxiliary
Allen County Regional Hospital Auxiliary offers volunteer services and opportunities for community members to give back through fundraisers, scholarships, events, and support for patients, visitors, and staff. All are welcome to join.
