Billing

As we all respond together to COVID-19, we know this unprecedented situation has had a far-reaching impact on many members of our community, and some have experienced reduced wages or loss of employment due to this situation.

If current circumstances have affected you and your ability to make payments for your Saint Luke’s bills, please contact our Patient Accounting Customer Service to discuss deferred or extended payment options or learn more about financial assistance.


Sudden illnesses are seldom planned for in the family budget. If you anticipate any difficulty in paying your bill, please contact Patient Accounting Customer Service at the number listed on your billing statement or learn more about financial assistance. Your charges are based upon the length of your stay and services you received. You’re charged for your room on your admission day, but there’s no charge for your room on the day of discharge. Hospital charges do not include your attending physician’s fees, the fees of other consulting physicians, or the fees of specialists who interpret tests. These physicians will bill you separately.

Need additional help with bill payment? Call the customer service number provided on your billing statement.

Online Bill Payment

We accept online payments for:

  • All hospitals (except Allen County Regional Hospital)
  • Saint Luke’s Physician Group
  • Saint Luke’s Hospital Midwest Ear Institute
  • Medical Plaza Imaging Associates
  • Convenient Care clinics

Online bill payment is available through the mySaintLuke’s patient portal and guest pay. If you’ve already signed up for mySaintLuke’s at your doctor’s office or during a recent hospital stay, log in with your username and password and then click on the billing tab.

For log in issues, please call 844-446-5479.

The mySaintLuke’s patient portal only accepts credit card payments. If you prefer to pay by check, please use the envelope enclosed with your statement to mail your payment.

Please note: Bills generated before June 1, 2019 at Saint Luke’s Community Hospitals are not eligible for online bill payment. To pay by check, please follow instructions provided on the statement for payment. To pay by credit card, please call  816-932-5678 or 888-581-9401 (toll-free), Monday – Friday, 7:30 a.m. – 6 p.m.

Can I pay my child’s bill online?

Yes. If you are the guarantor on your child’s insurance, you will see your child’s bills in your mySaintLuke’s account. You will not need to set up proxy access to see your child’s bills. If you are not the child’s guarantor, you can use mySaintLuke’s Guest Pay.

Need to talk with someone?

Online

Phone

  • Hospital bills:
  • Physician bills:
    • Kansas City metro area: 816-502-7000 or 844-315-5500 (toll-free), Monday – Friday, 8:30 a.m. – 4:30 p.m.
    • Anderson County Hospital, Hedrick Medical Center, Wright Memorial Hospital: 816-932-5678 or 888-581-9401 (toll-free), Monday – Friday, 7:30 a.m. – 6 p.m.
  • Home Care and Hospice bills:

Patient Price Transparency

Saint Luke’s Health System is dedicated to providing patients with an accurate pricing estimate of our hospital services. Saint Luke’s Health System prices may not include physicians' fees such as surgeon, anesthesiologist, radiologist or other specialists. These offices will bill you separately for services.

To request a pricing estimate, please contact our Billing Department at 816-932-5678.

Estimate Your Out of Pocket Costs

Knowing what you may be responsible for paying out of pocket can be helpful when planning for your health care. Saint Luke’s Health System provides access to an easy online tool allowing you to create an estimate of your personal out-of-pocket costs for many common procedures and services.

It’s just one more way we’re personalizing care for you.

An estimate is just that—an estimate. It’s not a guarantee of the exact amount you’ll need to pay since many things affect your out-of-pocket costs, including what your insurance covers and what co-pays, co-insurance and deductibles you may owe. Your care will be based on your specific needs. If the services you need change during your treatment, your out-of-pockets costs may change, too.

By clicking on the following link, you will be taken to our self-service Guest Estimator Tool. Have your insurance information ready for a more accurate estimate, but you can proceed without insurance. You will be asked to select the procedure, the location, and add your insurance information. Simply follow the instructions within the tool to select a different procedure or location. As always, you can call our team for additional information on estimates or financial assistance.

Use our estimator tool     Price Transparency at Allen County Regional Hospital

For Imaging Services at one of our provider based locations, please call any of the locations below for pricing of your procedure and to schedule:

Saint Luke’s Health System has made available a copy of its standard charges for items and services provided by Saint Luke’s hospitals. This list is provided in order to help patients understand what their insurance company may allow for services obtained at a Saint Luke’s hospital, and to compare charges for similar services across hospitals. These files are not intended to represent a patient’s individual out of pocket responsibility.

The amount that is paid for items and services provided to a particular patient may differ significantly from these standard charges, depending upon several factors such as the patient's insurance coverage, deductibles and co-pays. Insurance plans may negotiate rates for in-network providers that are substantially lower than standard charges. In some cases, items and services may be "bundled" by an insurance plan to reflect expected treatment for certain diagnoses or surgical procedures, notwithstanding the actual charges. Many other variables may also affect the amount that is actually paid by or on behalf of the patient. Consistent with our community focus, Saint Luke's offers financial assistance for demonstrated need in appropriate cases.

For a more personalized estimate of what your potential financial liability might be for services you obtain at the hospital, please contact our Billing Department at 816-932-5678.

Pricing is as of December 31, 2020 and will be updated annually. For the most common reasons for inpatient hospitalization or outpatient services and their average charge, please view hospital standard charges (all files are CSV):

Provider-based Billing

Some Saint Luke’s clinics are provider-based, or hospital-based, clinics. Services provided in these clinics may be billed differently than in a traditional doctor’s office.

What does hospital-based or provider-based outpatient clinic mean?

A provider-based or hospital-based outpatient clinic refers to services provided in hospital outpatient departments that are clinically integrated into a hospital. The clinical integration allows for higher quality and seamlessly coordinated care. Hospital-based outpatient clinics are considered part of the hospital and are not a physician office. Clinics located miles away from the hospital campus may still be considered part of the hospital.

Are services at hospital-based clinics billed differently?

Yes. The hospital-based designation is a Medicare status for hospitals and clinics that meet specific Medicare regulations and requires that we bill in two parts: one bill for the physician service, and another bill for the hospital/facility resources and services. Saint Luke’s Health System is not unique in this regard, as this is the case in many health care systems throughout the country.

For patients with insurance, physician services are processed under physician benefits, which generally require a patient copay. Hospital services are processed under hospital benefits, which are subject to patient deductibles and coinsurance.

How does this affect patients with Medicare or Medicaid?

Medicare and Medicaid patients will receive two separate bills for services provided in the clinic: one from the doctor, and one from the hospital. Patients will be responsible for any copays, coinsurance, or deductibles as outlined in their plan.

How does this affect patients with private health insurance?

Insurance carriers who have a contract with Saint Luke’s may not require the same billing process as Medicare or Medicaid. You may not incur additional expenses, but you should check with your insurance provider. It’s important to ask your insurance company these questions:

  • Does your health insurance benefit plan cover hospital charges in a hospital-based outpatient clinic?
  • How much of the charge is covered?
  • How much will be applied to the deductible?
  • How much will your coinsurance be after meeting the deductible?

What if I have secondary insurance coverage?

Coinsurance and deductibles may be covered by a secondary insurance. Check with your health insurance company for details.