Billing

Saint Luke’s Health System charges are based upon the services patients receive and length of stay, as applicable. Patients are charged for their room on admission day, but there is no charge for the patient's room on the day of discharge.

Hospital charges do not include attending physician’s fees, the fees of other consulting physicians, or the fees of specialists who interpret tests. These physicians will bill patients separately.

In emergency situations, we always provide care first. We will discuss bill payment later.

Online bill payment is available through the mySaintLuke’s patient portal and guest pay.

Log in to mySaintLuke’s patient portal.

For specific billing questions, see the FAQ below.

Online Bill Payment

Where can I pay my bill online?

Online bill payment is available through the mySaintLuke’s patient portal and guest pay.

If you’ve already signed up for mySaintLuke’s at your doctor’s office or during a recent hospital stay, log in with your username and password and click the billing tab.

Log in to mySaintLuke’s patient portal.

If you haven't signed up, you may create a new account. Enter the activation code provided at your last doctor’s visit or click the “Sign Up Online” button to request an activation code.

You can pay your child's bills in your mySaintLuke's account, or you can use mySaintLuke's Guest Pay. 

For log in issues, or if you are unable to pay your bill online call customer service at 844-446-5479.

Can I pay by check?

The mySaintLuke’s patient portal only accepts credit card payments. If you prefer to pay by check, please use the envelope enclosed with your statement to mail your payment.

What if I have questions about my bill?

Please reach out to us through one of these methods:

Online   
Complete our billing contact form.

Phone   
Hospital bills:

Physician bills:

Home Care and Hospice bills:

Patient Price Transparency

Saint Luke’s Health System is committed to providing patients with an accurate pricing estimate of our hospital services. Saint Luke’s Health System prices may not include physician fees such as surgeon, anesthesiologist, radiologist, or other specialists. These offices will bill you separately for their services.

Saint Luke’s Health System provides access to an easy online tool, allowing patients to create an estimate of their personal out-of-pocket costs for many common procedures and services.

By clicking on the following link, patients will be taken to our self-service Guest Estimator Tool. Patients should have their insurance information ready for a more accurate estimate, but they can proceed without insurance. Patients will be asked to select the procedure, the location, and add insurance information. Simply follow the instructions within the tool to select a different procedure or location. Patients can call our team for additional information on estimates or financial assistance.

For answers to further questions on a pricing estimate, patients should contact our billing department.

How accurate is a price estimate?

An estimate does not guarantee the exact amount you’ll need to pay since many factors affect your out-of-pocket costs. This includes what your insurance covers and what co-pays, co-insurance, and deductibles you may owe.

Your care will be based on your specific needs. If the services you need change during your treatment, your out-of-pockets costs may change, too.

How to request a price estimate and calculate out-of-pocket costs?

Yes, you can request a pricing estimate by contacting our Billing Department at 816-932-5678.

Saint Luke’s Health System provides access to an easy online tool allowing you to create an estimate of your personal out-of-pocket costs for many common procedures and services.

By clicking on the following link, you will be taken to our self-service Guest Estimator Tool. Have your insurance information ready for a more accurate estimate, but you can proceed without insurance. You will be asked to select the procedure, the location, and add your insurance information. Simply follow the instructions within the tool to select a different procedure or location. As always, you can call our team for additional information on estimates or financial assistance.

 
If you have further questions on a pricing estimate, contact our billing department.
What factors can affect my bill compared to the list of standard charges?

The amount paid for items and services provided to a particular patient may differ from these standard charges, depending upon several factors such as the patient's insurance coverage, deductibles, and co-pays.

Insurance plans may negotiate rates for in-network providers that are lower than standard charges. In some cases, items and services may be "bundled" by an insurance plan to reflect expected treatment for certain diagnoses or surgical procedures, notwithstanding the actual charges.

Many other variables may also affect the amount that is actually paid by or on behalf of the patient. Consistent with our community focus, Saint Luke's offers financial assistance for demonstrated need in appropriate cases.

When are out-of-pocket payments due?

The estimated out-of-pocket responsibility is requested and expected to be paid prior to service. Cancellation of your test or procedure is possible for lack of required deposits for scheduled services.

How can I find billing information for Imaging Services?

For Imaging Services, please call any of the locations below for pricing of your procedure and to schedule:

Blue Springs: 816-251-6133   
Medical Plaza: 816-561-5858   
Shoal Creek: 816-437-8219   
Mission Farms: 913-323-4610

Saint Luke’s Health System has made available a copy of its standard charges for items and services provided by Saint Luke’s hospitals. This list is provided in order to help patients understand what their insurance company may allow for services obtained at a Saint Luke’s hospital and to compare charges for similar services across hospitals. These files are not intended to represent a patient’s individual out-of-pocket responsibility.

Pricing is as of Dec. 31, 2022, and will be updated annually.

Allen County Regional Hospital

Anderson County Hospital

Hedrick Medical Center

Saint Luke’s East Hospital

Saint Luke’s Hospital

Saint Luke’s North Hospital

Saint Luke’s South Hospital

Wright Memorial Hospital

For the most current pricing and estimates, please contact us at 816-932-5678.

Provider-Based Clinics and Billing

Some Saint Luke’s Health System clinics are operated as outpatient departments of one of our metropolitan or regional hospitals. Services delivered in hospital outpatient departments—referred to as provider-based clinics—are billed differently than in a traditional doctor’s office.

What does “provider-based clinic” mean?

Provider-based clinics (also known as “hospital-based” or “hospital outpatient” clinics) are departments of a hospital. Clinics located miles away from a hospital campus may still be considered part of that hospital. 

When you see a physician or advanced practice provider, or receive other health care services (such as labs, imaging, and other diagnostic testing) in a provider-based clinic, you are being treated in a hospital department rather than a traditional physician’s office. 

The provider-based clinic structure aligns clinics and services closer with the hospital, which enhances quality and safety standards and makes care more consistent. Hospital clinics are subject to stricter government rules, and higher quality and accreditation standards—including that of Centers for Medicare & Medicaid Services (CMS) and The Joint Commission. 

Patients benefit from the additional and shared resources and clinical integration at provider-based clinics.

Are services at hospital-based clinics billed differently?

Yes. Provider-based is a billing designation of CMS. CMS has established a separate payment program for services provided in hospital outpatient settings and requires us to make it clear to our patients which health care services are part of the hospital. 

  • When you see a physician or advanced practice provider in a provider-based clinic, hospital (facility) charges and provider (professional) are billed separately. 
    • Hospital/facility charges include physical clinic space, nursing and support staff, equipment, supplies, pharmacy, labs, imaging, diagnostic tests, etc.
    • Provider/professional charges include work directly performed by the doctor or advanced practice provider: exams, consultations, testing/imaging readings, procedures, etc.
  • When you see a physician or advanced practice provider in a free-standing (not provider-based) office setting, all services and expenses are bundled into a single charge and are billed by the provider only. 

For patients with insurance, physician services are processed under “physician benefits,” which are generally subject to patient co-payments. Hospital services are processed under “hospital benefits” and are subject to deductibles and co-insurance amounts. 

Depending on your health insurance plan, you may or may not have higher out-of-pocket costs when receiving care at a hospital-based outpatient clinic. Any amount you owe will be based on the specific services you receive and your insurance plan benefits. 

How does provider-based billing affect patients with Medicare or Medicaid?

Medicare and Medicaid patients will receive two separate bills for services provided in the clinic: one from the doctor and one from the hospital. 

Patients will be responsible for any copays, co-insurance, or deductibles as outlined in their plan.

How does provider-based billing affect patients with other health insurance?

Insurance carriers who have a contract with Saint Luke’s may not require the same billing process as Medicare or Medicaid. You may not incur additional expenses, but you should check with your insurance provider. It’s important to ask your insurance company these questions:

  • Does my health insurance benefit plan cover hospital charges in a hospital-based outpatient clinic?
  • How much of the charge is covered?
  • How much will be applied to the deductible? 
  • How much will I owe (co-insurance) after meeting the deductible?
  • What if I have secondary insurance coverage?

Co-insurance and deductibles may be covered by a secondary insurance. Check with your health insurance company for details.

What clinics are provider-based? 

You may view the list of provider-based clinics.

Additional questions

For additional information, please contact Saint Luke’s Patient Accounts Customer Service.

  • Hospital billing: 816-932-5678, Monday – Friday, 7:30 a.m. – 6 p.m.
  • Physician billing: 816-502-7000, Monday – Friday, 8:30 a.m. – 4:30 p.m.  

Saint Luke’s Health System provider-based clinics: 

Surprise Billing

When patients receive emergency care from an out-of-network provider or at an out-of-network hospital or ambulatory surgery center, they are protected from surprise medical bills by federal, and in some cases, state law. Patients may also be protected from surprise medical bills when receiving scheduled services from out-of-network providers. For more information on surprise billings, read about patient rights below.

Missouri residents:

Kansas residents:

Good Faith Estimates

Patients have the right to receive a Good Faith Estimate, which explains how much medical care will cost. Under the law, health care providers must give patients without insurance or who are not using insurance an estimate of the bill for medical items and services. For questions or more information about rights to a Good Faith Estimate, visit cms.gov/nosurprises or call 1-800-985-3059.

Patients who believe they have been mistakenly billed may contact Saint Luke’s Health System Customer Service at 816-932-5678.