Medical Records
Saint Luke’s manages your medical information, including medical records requests. To request your records, see below for quick and easy options. We are dedicated to ensuring your records are kept in strict confidence and are not released without the patient’s consent, except as required by law.
There are two ways to request a copy of someone’s medical records: online and by mail. You have the option to select the format you would like to receive the records (via mySaintLuke's Patient Portal, secure email, mail, etc.).
Patients
We offer an online records request tool that verifies your identity by asking for a photo of your driver's license, which can be taken via webcam or smartphone. There is no additional charge to use this service.
Note: Please use a recent version of Chrome, Firefox, or Safari.
mySaintLuke's Patient Portal
We provide secure online access to medical records, including lab results such as COVID-19 testing, via mySaintLuke’s.
Mail, email, or fax
Send the completed Information Request–Patient Authorization form to:
Saint Luke's Health System
Attn: Release of Information
901 E. 104th St., Mailstop 6N
Kansas City, MO 64131
816-932-3415 fax
roi@saint-lukes.org
- Instructions for Authorization Form (PDF)
- Information Request—Patient Authorization (PDF)
- Solicitud de Información – Autorización de Paciente (PDF)
Medical professionals
Our paperless request process includes no login needed, enhanced security, and no faxing, scanning, or printing required to save time.
Note: Please use a recent version of Chrome, Firefox, or Safari.
REQUEST PATIENT MEDICAL RECORDS
Family members/caregivers
Proxy access is when a family member or caregiver can view a patient’s protected health information (PHI). Access must be authorized by the patient, and multiple people can be given access.
A proxy is not the same thing as a guarantor. Both a proxy and a guarantor can pay a patient’s bill, but only a proxy gets access to their medical information. Proxies must be 18 years of age or older.
Adult-to-child: 0 – 11 years old
Access to allergies, appointments, diagnostic tests, procedures, growth chart, immunizations, labs, medication list, prescription refills, message providers, problem list, billing information, and online payment
When the child turns 12, proxy access will automatically convert to teen proxy access and limited information will be available in the chart.
Adult-to-teen: 12 – 17 years old
Limited access to online records:
Patient privacy laws limit what records can be made available to a proxy of a child ages 12 – 17. The child must set up their own mySaintLuke’s patient portal account and share information with their parent/guardian.
Proxy can access allergies, appointment information for some providers, immunizations, message providers, billing information, and online payment
Requests for adult-to-child (patient is age 0 – 11) or adult-to-teen (patient is age 12 – 17) access can be completed via mySaintLuke’s, in a Saint Luke’s clinic, by calling 816-880-6036, or by completing the request form:
Adult-to-adult: 18 years and older
Access to allergies, appointments, diagnostic tests, procedures, immunizations, labs, medication list, prescription refills, message providers, problem list
Access to billing information and online payment
For adults with a mySaintLuke's account, proxy access can be requested and revoked.
For patients without a mySaintLuke's account, access can be granted in a Saint Luke's clinic, by calling 816-880-6036, or by completing the request form below.
Completed forms should be sent to Saint Luke’s Health Information Management at proxyrequest@saintlukeskc.org.
Revoking proxy access
For adults with a mySaintLuke's account, proxy access can be revoked within the portal under the "proxy access" menu.
For patients without a mySaintLuke's account, submit a request in writing with:
- Your name, date of birth, address, and gender
- Name of whom you wish to revoke proxy access to your mySaintLuke's patient portal
You can send this revocation via email at proxyrequest@saintlukeskc.org or mail at:
Saint Luke’s Health System
Attn: Health Information Management
901 E. 104th St.
Kansas City, MO 64131
Temporary access to your medical record
With the Share Everywhere tool, you can share your medical information with the other clinical providers who are taking care of you. Using your mySaintLuke’s account, you can generate a share code and provide it to the person you want to share your health data with. This might be a doctor, chiropractor, physical therapist, dentist, or school nurse, for example.
The share code recipient enters that code and your date of birth on the Share Everywhere website to receive a one-time, temporary access to your health information. After requesting a share code, the person receiving the code will have 5 minutes to use the code and view your health record. The person who views your information can also write a note into your health record to help keep your care team informed of the care they provided.
If your care provider knows you are sharing your record and is ready to accept the share code, sharing your record is easy and takes only a minute:
- Go to the Share Everywhere tool in mySaint Luke’s and make sure your outside provider has a web browser opened on the Share Everywhere web page: www.shareeverywhere.com
- Click “Generate Share Code.” This code is only valid for five minutes after creation and can only be used once.
- Share the code with your outside provider.
- The provider can then review your health care summary and optionally choose to write a note to route back to your medical record.
Health Information Exchange
Health information exchanges make patient health information easily and securely accessible between organizations. Saint Luke’s Health System participates in various electronic health information exchanges. Learn more at saintlukeskc.org/HIE.
21st Century Cures Act
Saint Luke's Health System complies with the 21st Century Cures Act. If you believe we are not meeting the objectives of the Cures Act, please contact compliance@saintlukeskc.org.
Third-Party Applications
Saint Luke’s Health System makes it easy for you to access your health information through third-party applications. This connection allows the third-party application to access parts of your health record to (1) receive health information and to share that information with your health care providers; or (2) provide your health Information to the third-party application designated by you. Such data may include but is not limited to: results, allergies, medications, and immunizations.
Saint Luke’s Health System does not endorse any specific third-party application. Selecting one of the applications is the patient’s choice and Saint Luke’s Health System is not responsible for the information collection, use, disclosure, or security policies or privacy practices of such third-party applications. Please be sure to review the terms and conditions and privacy policy of your selected application prior to requesting your information be shared.
You can follow these instructions to request access.
Questions?
For general medical records questions, email roi@saintlukeskc.org.
For proxy access for family members/caregivers, email proxyrequest@saintlukeskc.org.
Additional Information
For general medical records questions, email roi@saintlukeskc.org or call 816-932-2860.
For proxy access for family members/caregivers, email proxyrequest@saintlukeskc.org.
To request an amendment to your medical records, fill out the Request for Amendment form (PDF) and email privacy@saintlukeskc.org.
To obtain a birth or death certificate, contact your local public health agency:
Kansas Office of Vital Statistics
Missouri Vital Records Request
If you have legally changed your name, please notify us by any of the below options:
- Email: namechange@saintlukeskc.org (note while it is unlikely, there is a possibility that unsecure email could be intercepted and read by other parties besides the person to whom it is addressed. By sending your request by email, you are agreeing to accept these risks)
- Mail: Saint Luke’s East Hospital, 100 NE Saint Luke’s Blvd., Lee’s Summit, MO, 64086
- In Person: bring to your next appointment
Examples of what to provide:
- Driver’s license
- Passports
- Birth certificate
- Other court-ordered documentation