Visitor Guidelines

Read our visitor guidelines for those visiting our clinics, hospitals, and other locations.


Visitation Status: Limited (Level 3)

Applies to Kansas City metro, Garnett, and Iola locations. Two visitors in hospital settings; one visitor in ER settings, clinics, and outpatient facilities; no visitors under 14.


During the COVID-19 pandemic, we’re taking extra precautions with the safety of patients, visitors, and staff in mind.

  • Mandatory masking – Visitors must wear masks at all times throughout their visit in a Saint Luke’s facility. A cloth mask is acceptable as long as it covers your nose and mouth. Masks that are not acceptable include: gaiters, bandanas, masks with vents or valves, and face shields. We encourage medical-grade masks and can provide visitors one for each visit.
  • Screening upon arrival – When you arrive at a Saint Luke’s facility, you will be asked about any potential COVID-19 exposure or symptoms. Your temperature will also be taken upon arrival.
  • Saint Luke’s Health System strives to provide a safe environment for all patients, visitors and employees. As a condition of employment and/or affiliation, Saint Luke’s requires full COVID-19 vaccination by Oct. 30, 2021.
  • General visitor information 
    • No visitors under 14, except in certain circumstances
    • No visitors will be allowed to enter who, in the past 14 days, have:
      • Been exposed to someone with COVID-19 or suspected of having COVID-19
      • Been diagnosed with COVID-19
      • Symptoms including: 
        • Fever of 100 degrees or higher
        • Loss of smell or taste
        • Cough
        • Shortness of breath
        • Diarrhea
        • Sore throat
        • Body aches
  • Online visits
    • Saint Luke’s Family and Friends Program helps patients connect with their loved ones through Webex online meeting technology on an iPad we provide. Call your care team to schedule a visit with your loved one.

See below for details on specific guidelines at each of our facilities, including long-term care facilities.

Level 3 guidelines

Clinics & Offices
  • Visitor guidelines
    • One visitor per patient
    • No visitors under 14
  • eCheck-In – For patients with a mySaintLuke’s patient portal account, we encourage you to use the eCheck-In feature ahead of your appointment. When you arrive at your appointment, you will need to stop at the check-in desk for screening, but completing your eCheck-In ahead of time will speed up that process. If you do not have a mySaintLuke’s account, signing up is easy. See: how to use eCheck-In.
    • Please note, eCheck-In is not required for in-person visits at Saint Luke’s Convenient Care clinics.
  • Additional time – With screening prior to entry, please allow extra time to get to your appointment. Your clinic will let you know the ideal time to arrive.
  • Monitor symptoms – If you have been exposed to someone with COVID-19 or develop any new symptoms within 14 days before your appointment, it’s important to call your clinic.

If you have any questions regarding these guidelines, please call your provider's clinic.

Emergency Department
  • One visitor per patient during ED visit; visitor may exit and re-enter
  • No visitors under 14
  • Forensic patient advocates are considered part of the care team – 1 advocate per patient
  • Two visitors per patient, per day; visitors may exit and re-enter
  • No visitors under 14
  • Visitors are not permitted for patients who have confirmed or suspected COVID-19, except in end-of-life circumstances.
  • Visiting hours are 6 a.m. – 8 p.m., unless patient requires a visitor stay overnight. If patient is under 18 or cognitively impaired, one visitor is allowed 24/7.

Special Considerations

  • End-of-life circumstances in situations where confirmed or suspected COVID-19 is not involved:
    • Four designated visitors are permitted per patient, with two visitors permitted in the room at one time
    • Outside clergy permitted and does not count toward visitor total
  • End-of-life situations for patients who have confirmed or suspected COVID-19:
    • Two designated visitors are permitted per patient, with one visitor permitted in the room at one time
    • Outside clergy permitted and does not count toward visitor total
    • Visitor must wear personal protective equipment, provided by staff
    • Visit must take place in one uninterrupted session (no exit/re-entry of room)
  • Please note, any individual granted an exception who has exposure, symptoms, or a temperature 100 degrees or higher will not be allowed to enter.

Please contact the department supervisor if you have any questions.

Surgery & Procedures

  • Prefer 1 visitor per patient, with maximum of 2 visitors if needed
  • Surgical team will instruct visitor on appropriate place to wait during surgery


  • If you’re admitted for observation or bed rest, two visitors per day with only one visitor after 8 p.m. (your primary support person). Visitors may re-enter.


  • One visitor per triage stay. Visitor may re-enter, but may not switch with another person.

Labor & Delivery

  • Two designated visitors (one primary support person and one additional dedicated visitor)
  • One doula
  • No re-entry


  • The two designated visitors from labor & delivery (above) may visit daily.
  • Visitors may not switch with other people.
  • Of the two visitors, only the primary support person may re-enter throughout the day.


  • Two visitors: both parents or the mother + 1 designated visitor
  • Visitors may visit and re-enter throughout the day
  • No additional visitors
  • No designated visitors under 18
Crittenton Children's Center: Acute Inpatient Hospital
  • Visitation limited to virtual visits, phone calls, and family therapy sessions
Saint Luke's Hospice House
  • Visitation must be approved by the Saint Luke’s Hospice House team
  • Four designated visitors per patient
  • No visitors under 14

Special Considerations:

  • If the patient has confirmed or suspected COVID-19:
    • Two designated visitors
      • One visit per day, no re-entry
    • One outside clergy member may visit one time
    • No visitors under 14
    • Visitor must wear personal protective equipment provided by staff

Long-term care visitation

Crittenton Children's Center: Residential Treatment Program
  • 4 visitors per patient, per visiting time
  • Visitors limited to parents, siblings, legal guardians, case manager, and assigned visiting mentor
  • Visits must take place in one uninterrupted session (no exit/re-entry)
  • Visits are by appointment only and are limited to one 1.5 hour visit per week on Wednesday or Thursday evenings, or Saturday afternoons
Saint Luke's Bishop Spencer Place
  • Indoor visits must be scheduled:
    • Maintain 6' social distance if not fully vaccinated
    • Must mask at all times
    • Must follow all screening criteria and core principles
    • 2 visitors
    • Two-hour visits/day
  • Call 816-931-4277 with questions Monday – Friday, 9 a.m. – 5 p.m.
Residential Living Center at Anderson County Hospital
  • Outdoor visits must be scheduled
    • 2 visitors, one 2-hour visit per day
  • Indoor visits are currently restricted to end-of-life, compassionate care, and essential workers
    • 2 visitors for one 1-hour visit per day
    • 1 outside clergy member
    • Visitors must pass all screening criteria, wear a mask at all times, and maintain 6-feet of social distance
    • No visitors under 14
  • Call 785-204-4031 with questions Monday – Friday, 9 a.m. – 5 p.m.