Read our visitor guidelines for those visiting our clinics, hospitals, and other locations.
COVID-19 Visiting Guidelines
Visitation Status: Restricted (Level 4)
Applies to Kansas City metro locations. One visitor in most care settings, no visitor re-entry, no visitors under 14
Visitation Status: No Visitors (Level 5)
Applies to Garnett and Iola locations in Kansas and Chillicothe and Trenton locations in Missouri. No visitors permitted unless patient meets exception criteria.
During the COVID-19 pandemic, we’re taking extra precautions with the safety of patients, visitors, and staff in mind.
- Mandatory masking – Visitors must wear masks at all times throughout their visit in a Saint Luke’s facility. A cloth mask is acceptable as long as it covers your nose and mouth. Masks that are not acceptable include: gaiters, bandanas, masks with vents or valves, and face shields. We encourage medical-grade masks and can provide visitors one for each visit.
- Screening upon arrival – When you arrive at a Saint Luke’s facility, you will be asked about any potential COVID-19 exposure or symptoms. Your temperature will also be taken upon arrival.
- General visitor information
- No visitors under 14, except in certain circumstances
- No visitors will be allowed to enter who, in the past 14 days, have:
- Been exposed to someone with COVID-19 or suspected of having COVID-19
- Been diagnosed with COVID-19
- Symptoms including:
- Fever of 100 degrees or higher
- Loss of smell or taste
- Cough
- Shortness of breath
- Diarrhea
- Sore throat
- Body aches
- Online visits
- Saint Luke’s Family and Friends Program helps patients connect with their loved ones through Webex online meeting technology on an iPad we provide. Call your care team to schedule a visit with your loved one.
See below for details on specific guidelines at each of our facilities, including long-term care facilities.
Level 4 guidelines
- Clinics & Offices
-
- Visitor guidelines
- 1 visitor per patient
- This guideline does not include women's health clinics. We continue to abide by a no-visitors policy at these clinics as an added precaution. No children or other visitors may accompany the patient.
- No visitors under 14
- eCheck-In – For patients with a mySaintLuke’s patient portal account, we encourage you to use the eCheck-In feature ahead of your appointment. When you arrive at your appointment, you will need to stop at the check-in desk for screening, but completing your eCheck-In ahead of time will speed up that process. If you do not have a mySaintLuke’s account, signing up is easy. See: how to use eCheck-In.
- Please note, eCheck-In is not required for in-person visits at Saint Luke’s Convenient Care clinics.
- Additional time – With screening prior to entry, please allow extra time to get to your appointment. Your clinic will let you know the ideal time to arrive.
- Monitor symptoms – If you have been exposed to someone with COVID-19 or develop any new symptoms within 14 days before your appointment, it’s important to call your clinic.
If you have any questions regarding these guidelines, please call your provider's clinic.
- Visitor guidelines
- Emergency Department
-
- No visitors
- If the patient is under 18 or cognitively impaired, they may have 1 visitor who must be age 14 or older
- Forensic patient advocates are considered part of the care team – 1 advocate per patient
- Hospitals
-
- Only 1 visitor per patient allowed per day
- No visitors under 14
- Visit must take place in one uninterrupted session (no exit/re-entry of hospital)
- Visitors are not permitted for patients who have confirmed or suspected COVID-19, except in end-of-life circumstances.
- Visitors must leave by 8:00 p.m., unless patient requires a visitor stay overnight. If patient is under 18 or cognitively impaired, 1 visitor is allowed 24/7.
Special Considerations
- End-of-life circumstances in situations where confirmed or suspected COVID-19 is not involved:
- 1 additional visitor and 1 outside clergy member will be permitted for no more than 2 hours per day.
- Visit must take place in one uninterrupted session (no exit/re-entry of room)
- End-of-life situations for patients who have confirmed or suspected COVID-19:
- 1 visitor may visit for no more than 2 hours per day
- Visitor must wear personal protective equipment, provided by staff
- Visit must take place in one uninterrupted session (no exit/re-entry of room)
- Please note, any individual granted an exception who has exposure, symptoms, or a temperature 100 degrees or higher will not be allowed to enter.
Please contact the department supervisor if you have any questions.
Surgery & Procedures
- 1 visitor per patient to assist
- Surgical team will instruct visitor on appropriate place to wait during surgery
- Maternity
-
Antepartum
- If you’re admitted for observation or bed rest, 1 designated support person per day, no re-entry
Labor & Delivery
- 1 designated support person
- 1 doula
- Support person and doula may not leave and return—they must remain with the patient the entire duration of the stay
NICU
- 2 visitors are allowed 1 visit per day, no re-entry – limited to parents/legal guardians of the infant
- Crittenton Children's Center
-
- All visits must be scheduled ahead of time
- 2 visitors per resident per week, limited to parents/legal guardians, case manager, or assigned visiting mentor
- Only 1 parent/legal guardian permitted for intake assessment
- Visits are available Wednesdays and Thursdays, 5:30 – 7 p.m., and Saturdays, 12:30 – 2 p.m.
- Visits will take place in the cafeteria, with the possibility of going outside if the weather is nice
- Saint Luke's Hospice House
-
- Visitation must be approved by the Saint Luke’s Hospice House team
- 2 visitors per day, plus 1 outside clergy member
- No visitors under 14
Special Considerations:
- If the patient has confirmed or suspected COVID-19:
- 2 designated visitors
- One visit per day, no re-entry
- 1 outside clergy member may visit one time
- No visitors under 14
- Visitor must wear personal protective equipment provided by staff
- 2 designated visitors
Level 5 guidelines
- Clinics & Offices
-
- Visitor Guidelines
- No visitors unless:
- Patient is under 18, is disabled, or needs assistance
- No visitors unless:
- If exception applies:
- 1 visitor per patient
- No visitors under 14
- eCheck-In – For patients with a mySaintLuke’s patient portal account, we encourage you to use the eCheck-In feature ahead of your appointment. When you arrive at your appointment, you will need to stop at the check-in desk for screening, but completing your eCheck-In ahead of time will speed up that process. If you do not have a mySaintLuke’s account, signing up is easy. See: how to use eCheck-In.
- Please note, eCheck-In is not required for in-person visits at Saint Luke’s Convenient Care clinics.
- Additional time – With screening prior to entry, please allow extra time to get to your appointment. Your clinic will let you know the ideal time to arrive.
- Monitor symptoms – If you have been exposed to someone with COVID-19 or develop any new symptoms within 14 days before your appointment, it’s important to call your clinic.
If you have any questions regarding these guidelines, please call your provider's clinic.
- Visitor Guidelines
- Emergency Department
-
- No visitors unless:
- Patient is under 18 or cognitively impaired
- If exception applies:
- 1 visitor per patient
- No visitors under 14
- Forensic patient advocates are considered part of the care team – 1 advocate per patient
- No visitors unless:
- Hospitals
-
- No visitors unless:
- Patient is under 18 or family assistance is required (as determined by the patient’s care team)
- If exception applies:
- 1 visitor per patient, per day or throughout stay
- No visitors under 14
- Visit must take place in one uninterrupted session (no exit/re-entry of hospital)
- Visitors are not permitted for patients who have confirmed or suspected COVID-19, except in end-of-life circumstances.
End-of-life Circumstances
- Patients who do not have confirmed or suspected COVID-19:
- 1 visitor and 1 outside clergy member will be permitted for no more than 2 hours per day.
- Visit must take place in one uninterrupted session (no exit/re-entry of room)
- Patients who have confirmed or suspected COVID-19:
- 1 visitor may visit for no more than 2 hours per day
- Visitor must wear personal protective equipment, provided by staff
- Visit must take place in one uninterrupted session (no exit/re-entry of room)
Please note, any individual granted an exception who has exposure, symptoms, or a temperature 100 degrees or higher will not be allowed to enter.
Please contact the department supervisor if you have any questions.
Surgery & Procedures
- No visitors unless:
- Patient is under 18, disabled, or needs assistance
- If exception applies:
- 1 visitor per patient
- No visitors under 14
- Visitor must wait in car unless a short procedure or inclement weather; to be discussed with surgical care team
- No visitors unless:
- Maternity
-
Antepartum
- No visitors until patient is in active labor
Labor & Delivery
- Once patient is in active labor:
- 1 designated support person
- Support person may not leave and return—they must remain with the patient the entire duration of the stay, unless pre-approved
- If patient has confirmed or suspected COVID-19, they must remain with the patient the entire duration of the stay—no exceptions
Long-term care visitation
- Saint Luke's Bishop Spencer Place
-
- Visitors are not permitted, except in end-of-life or compassionate care situations:
- 2 visitors for one 2-hour visit per day, plus 1 outside clergy member
- Visits will be restricted to the resident's apartment or room
- No visitors under 14
- Visitors must pass all screening criteria, wear a mask at all times, and maintain 6-feet of social distance
- Call 816-931-4277 with questions
- Visitors are not permitted, except in end-of-life or compassionate care situations:
- Residential Living Center at Anderson County Hospital
-
- Indoor visits permitted in end-of-life or compassionate care situations:
- 2 visitors for one 2-hour visit per day, plus 1 outside clergy member
- Visits will be restricted to the resident's apartment or room
- No visitors under 14
- Visitors must pass all screening criteria, wear a mask at all times, and maintain 6-feet of social distance
- Call 785-204-4031 with questions
- Indoor visits permitted in end-of-life or compassionate care situations: