COVID-19
Visitor Guidelines

Read our visitor guidelines for those visiting our clinics, hospitals, and other locations.

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Visitation Status: Level 4 Restricted

One visitor in most care settings, no visitor re-entry, no visitors under 14

During the COVID-19 pandemic, we’re taking extra precautions with the safety of patients, visitors, and staff in mind.

  • Mandatory masking – Visitors must wear masks at all times throughout their visit in a Saint Luke’s facility. A cloth mask is acceptable as long as it covers your nose and mouth. Masks that are not acceptable include: gaiters, bandanas, masks with vents or valves, and face shields. We encourage medical-grade masks and can provide visitors one for each visit.
  • Screening upon arrival – When you arrive at a Saint Luke’s facility, you will be asked about any potential COVID-19 exposure or symptoms. Your temperature will also be taken upon arrival.
  • General visitor information 
    • No visitors under 14, except in certain circumstances
    • No visitors will be allowed to enter who, in the past 14 days, have:
      • Been exposed to someone with COVID-19 or suspected of having COVID-19
      • Been diagnosed with COVID-19
      • Symptoms including: 
        • Fever of 100 degrees or higher
        • Loss of smell or taste
        • Cough
        • Shortness of breath
        • Diarrhea
        • Sore throat
        • Body aches
  • Online visits
    • Saint Luke’s Family and Friends Program helps patients connect with their loved ones through Webex online meeting technology on an iPad we provide. Call your care team to schedule a visit with your loved one.

See below for details on specific guidelines at each of our facilities.

Level 4 guidelines

Clinics & Offices
  • Visitor guidelines
    • 1 visitor per patient
    • This guideline does not include women's health clinics. We continue to abide by a no-visitors policy at these clinics as an added precaution. No children or other visitors may accompany the patient.
    • No visitors under 14
  • eCheck-In – For patients with a mySaintLuke’s patient portal account, we encourage you to use the eCheck-In feature ahead of your appointment. When you arrive at your appointment, you will need to stop at the check-in desk for screening, but completing your eCheck-In ahead of time will speed up that process. If you do not have a mySaintLuke’s account, signing up is easy. See: how to use eCheck-In.
    • Please note, eCheck-In is not required for in-person visits at Saint Luke’s Convenient Care clinics.
  • Additional time – With screening prior to entry, please allow extra time to get to your appointment. Your clinic will let you know the ideal time to arrive.
  • Monitor symptoms – If you have been exposed to someone with COVID-19 or develop any new symptoms within 14 days before your appointment, it’s important to call your clinic.

If you have any questions regarding these guidelines, please call your provider's clinic.

Emergency Department
  • No visitors
  • If the patient is under 18 or cognitively impaired, they may have 1 visitor who must be age 14 or older 
  • Forensic patient advocates are considered part of the care team – 1 advocate per patient
Hospitals
  • Only 1 visitor per patient allowed per day
  • No visitors under 14
  • Visit must take place in one uninterrupted session (no exit/re-entry of hospital)
  • Visitors are not permitted for patients who have confirmed or suspected COVID-19, except in end-of-life circumstances.
  • Visitors must leave by 8:00 p.m., unless patient requires a visitor stay overnight. If patient is under 18 or cognitively impaired, 1 visitor is allowed 24/7.

Special Considerations

  • End-of-life circumstances in situations where confirmed or suspected COVID-19 is not involved:
    • 1 additional visitor and 1 outside clergy member will be permitted for no more than 2 hours per day.
    • Visit must take place in one uninterrupted session (no exit/re-entry of room)
  • End-of-life situations for patients who have confirmed or suspected COVID-19:
    • 1 visitor may visit for no more than 2 hours per day
    • Visitor must wear personal protective equipment, provided by staff
    • Visit must take place in one uninterrupted session (no exit/re-entry of room)
  • Please note, any individual granted an exception who has exposure, symptoms, or a temperature 100 degrees or higher will not be allowed to enter.

Please contact the department supervisor if you have any questions.

Surgery & Procedures

  • 1 visitor per patient to assist
  • Surgical team will instruct visitor on appropriate place to wait during surgery
Maternity

Antepartum

  • If you’re admitted for observation or bed rest, 1 designated support person per day, no re-entry

Labor & Delivery

  • 1 designated support person
  • 1 doula
  • Support person and doula may not leave and return—they must remain with the patient the entire duration of the stay

NICU

  • 2 visitors are allowed 1 visit per day, no re-entry – limited to parents/legal guardians of the infant
Crittenton Children's Center
  • All visits must be scheduled ahead of time
  • 2 visitors per resident per week, limited to parents/legal guardians, case manager, or assigned visiting mentor
  • Only 1 parent/legal guardian permitted for intake assessment
  • Visits are available Wednesdays and Fridays, 5:30 – 7 p.m., and Saturdays, 12:30 – 2 p.m.
  • Visits will take place in the cafeteria, with the possibility of going outside if the weather is nice
Long-term Care

Saint Luke’s Bishop Spencer Place (assisted living and skilled nursing/rehab) and Residential Living Center at Anderson County Hospital

  • No visitors except in end-of-life circumstances or when a visitor is essential to the resident’s emotional well-being and care
    • In end-of-life situations, 2 visitors may visit in one 2-hour visit per day
  • Visits will be restricted to the resident’s apartment or room
  • If the resident has confirmed or suspected COVID-19, visitor must wear personal protective equipment, provided by staff
Saint Luke's Hospice House
  • Visitation must be approved by the Saint Luke’s Hospice House team
  • 2 visitors, one 2-hour visit per day
  • If the patient has confirmed or suspected COVID-19, visitor must wear personal protective equipment provided by staff