Surprise Billing

When you receive emergency care from an out-of-network provider or at an out-of-network hospital or ambulatory surgery center, you are protected from surprise medical bills by federal, and in some cases, state law.  You may also be protected from surprise medical bills when receiving scheduled services from out-of-network providers. For more information on surprise billings, read about your rights:

Missouri residents:

• Your Rights and Protections Against Surprise Medical Bills (PDF)
• Your Rights and Protections Against Surprise Medical Bills - Spanish (PDF)

Kansas residents:

• Your Rights and Protections Against Surprise Medical Bills (PDF)
• Your Rights and Protections Against Surprise Medical Bills - Spanish (PDF)

Good Faith Estimates

You have the right to receive a Good Faith Estimate, which explains how much your medical care will cost. Under the law, health care providers must give patients without insurance or who are not using insurance an estimate of the bill for medical items and services. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

• Your Right to Receive a Good Faith Estimate (PDF)
• Your Right to Receive a Good Faith Estimate - Spanish (PDF)

If you think you’ve been mistakenly billed, you may contact the Saint Luke’s Health System Customer Service Unit at 816-932-5678.