Kansas City Patients Overwhelmingly Prefer Saint Luke’s for Patient Satisfaction

August 10, 2020

Patients continue to rank Saint Luke’s Health System high when it comes to patient satisfaction, according to the newest HCAHPS rankings released in July. The Centers for Medicare & Medicaid Services (CMS) developed HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) star ratings to spotlight excellence in health care quality. 

Through HCAHPS, patients across the nation have the opportunity to share their feedback on a variety of metrics evaluating how happy they were with their hospital stay. In Kansas City, Saint Luke’s hospitals were ranked as three of the top four hospitals chosen by patients for patient satisfaction.

“Saint Luke’s Health System is committed to providing our patients with the highest level of care, and patient satisfaction is at the core of everything we do,” said Julie Quirin, Saint Luke’s Senior Vice President and Chief Operating Officer. “These notable rankings are a direct reflection of the dedication of our nurses, physicians, and staff who strive to provide the highest quality of care across the board, throughout our health system.”

Saint Luke’s Health System is proud to announce that three Saint Luke’s entities ranked in the top four by CMS in the HCAHPS.

  • Saint Luke’s Hospital of Kansas City, ranked No. 1
  • Saint Luke’s East Hospital, ranked No. 3
  • Saint Luke’s South Hospital, ranked No. 4

Saint Luke’s East Hospital also tied for No. 1 when asked whether patients would recommend the hospital to someone.

The HCAHPS is a patient satisfaction survey and all hospitals in the United States are required to participate. The HCAHPS survey is randomly sent to patients after discharge and allows them to share their perspective on the care they received. The data collected through this survey is publicly reported.

The HCAHPS survey gives patients an opportunity to provide feedback about their hospital experience in the following areas:

  • Nurse communication
  • Doctor communication
  • Responsiveness of hospital staff
  • Communication about medicines
  • Discharge information
  • Care transition
  • Cleanliness of hospital environment
  • Quietness of hospital environment
  • Overall hospital rating
  • Willingness to recommend hospital

The 2020 rankings are based on patients' surveys completed from October 2018-July 2019. The survey was nationally implemented in 2006 and public reporting of hospital scores began in 2008.

More information available on the Hospital Compare website.