Patient and Visitor Information
Visiting Guidelines
Visitors are welcome at Saint Luke’s facilities. Please review our visitor information for facility-specific guidelines.
Smoking Policy
All Saint Luke’s locations are smoke-free environments—inside and outside. The use of tobacco, marijuana, electronic cigarettes, and vapes is prohibited in all buildings, parking garages, and surrounding grounds of our hospitals and facilities.
Dining Options
The Garden Cafe is located near the main lobby. Fresh food prepared daily, including cold and hot meals, salad bar, soups, snacks, and pre-made sandwiches. Vending machines are located on the first floor in the hallway between the laboratory/imaging department, the Emergency Department, and in the corridor between the hospital and Medical Plaza.
Sending Mail/Flowers
To ensure prompt delivery, mail and flowers should be addressed using the patient’s full name and room number.
Gift Shop
Located off the main lobby, it provides greeting cards, gift items, and personal items. Hours: Monday–Friday, 8 a.m.–4:30 p.m.
Spiritual Wellness
The hospital chapel is located on the second floor near the main lobby. Chaplains are available. Ask a nurse or hospital operator.
Insurance
Here are the health plans Hedrick Medical Center currently accepts. Because this list does change, please verify that your doctor accepts your insurance plan when you make your first appointment.
Billing
Get information about paying your bill, price transparency, and provider-based billing.
Patient Advocate
The Hedrick Medical Center Patient Advocate serves as a liaison between patients, their families or representative(s), and the hospital. Call 660-358-5774 and ask to speak with the patient advocate. The advocate will typically respond to your concern within one business day.
Patient Rights and Responsibilities
Quality patient care is a primary concern of Saint Luke’s. The goal of patient rights and responsibilities is to improve care, treatment, services, and outcomes by protecting and promoting each patient’s rights.
Preparing for Your Visit
We are honored you have chosen Saint Luke’s for your health care needs. Please review the following information to help prepare for your hospital stay.
Safety and Security
Saint Luke’s is committed to providing a safe and secure environment for our patients. Please review the following information before your hospital stay.
Patient Satisfaction
At Saint Luke’s, our nursing staff and entire team is dedicated to ensuring our patients receive safe, high quality, and high value care. Our goals are exceptional care and patient satisfaction. If you have any questions or concerns, please let us know.
Advance Directives
Advance directives allow you to document your wishes today so your family won't have to make heart-wrenching decisions later. These directives are written in advance of serious illness. They outline your choices regarding health care, or name someone to make these choices on your behalf.
Medical Records
Saint Luke’s manages your medical information, including medical records requests. We are dedicated to ensuring your records are kept in strict confidence and are not released without the patient’s consent, except as required by law.
Recognize a Saint Luke's Employee
Did you receive or witness exemplary service from one of our team members? Recognize their commitment to care by nominating them for a DAISY, BEE, or Sunshine Award.
Auxiliary
Hedrick Medical Center Auxiliary offers a wide range of volunteer opportunities. Join the company of our outstanding volunteer team to make a difference in your community.
