Billing

Saint Luke’s Health System charges are based upon the services patients receive and length of stay, as applicable. Patients are charged for their room on admission day, but there is no charge for the patient's room on the day of discharge.

Hospital charges do not include attending physician’s fees, the fees of other consulting physicians, or the fees of specialists who interpret tests. These physicians will bill patients separately.

In emergency situations, we always provide care first. We will discuss bill payment later.

Online bill payment is available through the mySaintLuke’s patient portal and guest pay.

Log in to mySaintLuke’s patient portal.

How do I pay my bill online?

If you’ve already signed up for mySaintLuke’s at your doctor’s office or during a recent hospital stay, log in with your username and password and click the billing tab.

Log in to mySaintLuke’s patient portal.

If you haven't signed up, you may create a new account. Enter the activation code provided at your last doctor’s visit or click the “Sign Up Online” button to request an activation code.

You can pay your child's bills in your mySaintLuke's account, or you can use mySaintLuke's Guest Pay. 

Can I pay by check?

The mySaintLuke’s patient portal only accepts credit card payments. If you prefer to pay by check you may:

  • Use the envelope enclosed with your statement
  • Send check via mail to the address below
  • Send check via your online banking, using the address below:

Saint Luke’s Health System
PO Box 7411929
Chicago, IL 60674-1929

What if I have questions about my bill?

Please reach out to us through one of these methods:

Online
Complete our billing contact form.

Phone
For Hospital and Clinic bills:

Home Care and Hospice bills:

Patient Price Transparency

Learn more about our patient price transparency.

Provider-Based Clinics and Billing

Some Saint Luke’s Health System clinics are operated as outpatient departments of one of our metropolitan or regional hospitals. Services delivered in hospital outpatient departments—referred to as provider-based clinics—are billed differently than in a traditional doctor’s office.

What does “provider-based clinic” mean?

Provider-based clinics (also known as “hospital-based” or “hospital outpatient” clinics) are departments of a hospital. Clinics located miles away from a hospital campus may still be considered part of that hospital. 

When you see a physician or advanced practice provider, or receive other health care services (such as labs, imaging, and other diagnostic testing) in a provider-based clinic, you are being treated in a hospital department rather than a traditional physician’s office. 

The provider-based clinic structure aligns clinics and services closer with the hospital, which enhances quality and safety standards and makes care more consistent. Hospital clinics are subject to stricter government rules, and higher quality and accreditation standards—including that of Centers for Medicare & Medicaid Services (CMS) and The Joint Commission. 

Patients benefit from the additional and shared resources and clinical integration at provider-based clinics.

Are services at hospital-based clinics billed differently?

We provide patients with a single bill rather than multiple bills for hospital, clinic visits, and Saint Luke’s provider services.

There are a few occasions where patients will still receive a separate bill. If you received a separate bill related to your visit, you are responsible for paying that bill as well.

How does provider-based billing affect patients with Medicare or Medicaid?

Medicare and Medicaid patients will receive one bill for services provided in the clinic.

Patients will be responsible for any copays, co-insurance, or deductibles as outlined in their plan.

How does provider-based billing affect patients with other health insurance?

Insurance carriers who have a contract with Saint Luke’s may not require the same billing process as Medicare or Medicaid. You may not incur additional expenses, but you should check with your insurance provider. It’s important to ask your insurance company these questions:

  • Does my health insurance benefit plan cover hospital charges in a hospital-based outpatient clinic?
  • How much of the charge is covered?
  • How much will be applied to the deductible?
  • How much will I owe (co-insurance) after meeting the deductible?
  • What if I have secondary insurance coverage?

Co-insurance and deductibles may be covered by a secondary insurance. Check with your health insurance company for details.

What clinics are provider-based?

Below is a list of provider-based clinics by hospital association within Saint Luke’s Health System:

Saint Luke’s East Hospital

  • Saint Luke’s East Hospital Breast Center
  • Saint Luke’s East Hospital Nuclear Medicine
  • Saint Luke’s East Hospital Pain Clinic
  • Saint Luke’s East Hospital Radiation Oncology
  • Saint Luke’s East Hospital Rehabilitation
  • Saint Luke’s East Hospital Sleep Center
  • Saint Luke’s East Hospital Wound Care Clinic

Saint Luke’s Hospital of Kansas City

  • Saint Luke's Cancer Specialists – Medical Oncology – East
  • Saint Luke's Cancer Specialists – Medical Oncology – Liberty
  • Saint Luke's Cancer Specialists – Medical Oncology – North
  • Saint Luke's Cancer Specialists – Medical Oncology – South
  • Saint Luke’s Hospital Breast Center
  • Saint Luke’s Hospital Cancer Specialists – Medical Oncology – Plaza
  • Saint Luke’s Hospital Heart Transplant, VAD, Heart Failure Clinics
  • Saint Luke’s Hospital Kidney and Liver Transplant Program
  • Saint Luke’s Hospital Liver Biliary & Pancreatic Center
  • Saint Luke’s Hospital Maternal Fetal Medicine Specialists
  • Saint Luke’s Hospital Maternal Fetal Medicine Specialists – East
  • Saint Luke’s Hospital Medical Education Internal Medicine Clinic
  • Saint Luke’s Hospital Medical Education OBGYN Clinic
  • Saint Luke’s Hospital Midwest Ear Institute
  • Saint Luke’s Hospital of Kansas City Koontz Center for Advanced Breast Cancer
  • Saint Luke’s Hospital of Kansas City Pain Management Clinic
  • Saint Luke's Hospital of Kansas City, The Children's SPOT
  • Saint Luke's Hospital Oncology Infusion Center – East
  • Saint Luke's Hospital Oncology Infusion Center – Liberty
  • .Saint Luke's Hospital Oncology Infusion Center – North
  • Saint Luke’s Hospital Oncology Infusion Center – Plaza
  • Saint Luke's Hospital Oncology Infusion Center – South
  • Saint Luke’s Hospital Outpatient Infusion Center – Plaza
  • Saint Luke’s Hospital Radiation Oncology – Liberty
  • Saint Luke’s Hospital Radiation Oncology – Plaza
  • Saint Luke’s Hospital Valve & Vascular Clinic
  • Saint Luke’s Hospital Wound Care Clinic
  • Saint Luke’s Transplant Clinic – Wichita

Saint Luke’s North Hospital

  • Saint Luke’s North Hospital Breast Center
  • Saint Luke’s North Hospital EMG
  • Saint Luke’s North Hospital Pain Clinic
  • Saint Luke’s North Hospital Special Procedures Radiology
  • Saint Luke’s North Hospital Wound Care Clinic

Saint Luke’s South Hospital

  • Saint Luke’s South Community Hospital – Kansas City
  • Saint Luke’s South Community Hospital – Leawood
  • Saint Luke’s South Community Hospital – Roeland Park
  • Saint Luke’s South Goppert Breast Center
  • Saint Luke’s South Hospital CV Imaging
  • Saint Luke’s South Hospital Pain Clinic
  • Saint Luke’s South Hospital Rehabilitation
  • Saint Luke’s South Hospital Special Procedures Radiology
  • Saint Luke’s South Radiation Therapy Center
  • Saint Luke’s South Special Procedures Radiology

Additional questions

For additional information, please contact Saint Luke’s Patient Accounts Customer Service.

Online     
Complete our billing contact form.

Please reach out to us through one of these methods:

Phone     
For Hospital and Clinic bills:

Home Care and Hospice bills:

Surprise Billing

When patients receive emergency care from an out-of-network provider or at an out-of-network hospital or ambulatory surgery center, they are protected from surprise medical bills by federal, and in some cases, state law. Patients may also be protected from surprise medical bills when receiving scheduled services from out-of-network providers. For more information on surprise billings, read about patient rights below.

Missouri residents:

Kansas residents:

Patient Refunds

After you’ve paid your bill, you may receive a refund stating that you overpaid. This occurs when your health insurance covers more than the initial estimate.

Recipient Select

Saint Luke’s has partnered with Bank of America to offer you faster access and more options to claim your refund rather than receiving a check by mail. Through a program called Recipient Select, patients can choose their preferred payment method via a secure web portal. Patients can choose to receive their refund by check, debit card, bank transfers, PayPal or Zelle. 

Patients who qualify for this option will receive a single email from Saint Luke’s and Bank of America with a link to the portal and sign-up instructions. Sign-up is completely optional. Patients will have five days from the date of the email to complete the selection. If not completed within five days, patients will receive a check by mail.

Recipient Select Frequently Asked Questions (FAQs)

Good Faith Estimates

Patients have the right to receive a Good Faith Estimate, which explains how much medical care will cost. Under the law, health care providers must give patients without insurance or who are not using insurance an estimate of the bill for medical items and services. For questions or more information about rights to a Good Faith Estimate, visit cms.gov/nosurprises or call 1-800-985-3059.

Patients who believe they have been mistakenly billed may contact Saint Luke’s Health System Customer Service at 816-932-5678.