Same Day Video Visits

Saint Luke’s Video Visits are an easy and convenient way to get the care you need. You can see a provider for minor illnesses and injuries from the comfort of your home or on-the-go.

Our experienced, compassionate providers can treat a wide range of illnesses and conditions. Video visits are available for patients 12 months or older. You don’t need to be a Saint Luke’s patient or have a mySaintLuke’s patient portal account to use Video Visits.

Schedule a Video Visit

Saint Luke's Video Visits are a convenient way to see a provider:

  • Monday – Friday: 7 a.m. – 7 p.m., Saturday and Sunday: 8 a.m. – 5 p.m. 
    Video Visits are unavailable from 1:15 – 2:15 p.m. for lunch
  • For any patient 12 months or older
  • Most insurance plans cover the cost of a video visit, including Medicare and Medicaid; copay may apply
Asian woman scheduling virtual care

What we treat through same-day video visits

  • Acid reflux/indigestion
  • Allergies
  • Asthma
  • Bronchitis/cough
  • Cold/flu
  • COVID-19 symptoms (based on symptoms testing may be scheduled)
  • Pink eye
  • Skin rash
  • Sinus infection
  • Stomach issues
  • Urinary tract infection

How do I schedule a video visit?

Video visits are conducted through the mySaintLuke’s patient portal account. You can use any device with a web-enabled camera for a video visit, including a laptop or desktop computer, smartphone, tablet, or iOS device.

If you need technical assistance or have misplaced your username and password, visit our resource hub or call 844-446-5479 for assistance.

Schedule a Video Visit

How do same-day video visits work?

Same-day video visits are for scheduled care with a Saint Luke's Convenient Care advanced practice provider, not with a primary care or specialty provider. You must have an internet-connected device with a working webcam and microphone in order to use Video Visits. The service is optimized for use with smartphones and tablets.

We will automatically log your visit notes in your mySaintLuke’s account under the “Past Appointments” section. Your provider can use this information to determine if you need additional care or treatment. The audio and video from the visit are not recorded.

What if I need a prescription?

If the provider prescribes medication for you during your video visit, we will send the prescription to the pharmacy of your choice.

Additional questions

What is a Saint Luke’s video visit?

  • It is a safe and secure video- and audio-enabled visit allowing you to connect with a Saint Luke’s provider from your tablet, smartphone, or video-enabled laptop/computer through your mySaintLuke’s patient portal.
  • You will be able to see, hear, and speak to each other and will receive the same level of quality care, security, and professional attention as an in-person appointment.

How does a video visit work?

  • Request or log into your mySaintLuke’s account.
  • From the menu, select the Video Visit option.
  • Confirm your location and then choose the condition for which you would like to be examined.
  • Click “Put me in line,” and enter additional information on why you need to be examined. You will be required to click “Put me in line” again.
  • Complete the eCheck-In process in mySaintLuke’s
  • After eCheck-In is complete, click “Begin visit.” Make sure you allow access to your microphone and camera.
  • A quick hardware check will be performed, then select “Join call.” You are now in the waiting room and a provider will be with you shortly.

Will I receive notes or an after-visit summary about my visit?

Yes, your after-visit summary will be available through mySaintLuke’s in the past appointments section.

Can children be treated through video visits?

  • Yes, we can treat children 12 months of age and older. If your child is younger than 12 months, contact your pediatrician, go to an urgent care, or Emergency Department.
  • If your child is under 12 years old, you need to be present for the visit.

Where should I do a video visit?

Find a quiet, distraction-free, well-lit space with a good Wi-Fi connection where you can discuss private matters. Because of state medical license restrictions, providers may not be able to see patients in certain states. Saint Luke’s Video Visits are currently available to patients located within Missouri and Kansas.

What is the difference between a video visit with my primary care doctor or specialist and a same-day video visit?

  • Same-day video visits offer you the opportunity to speak with a provider in real-time from your tablet, smartphone, or video-enabled laptop/computer.
  • Video visits with a primary care doctor or specialist are typically scheduled days in advance.
  • Virtual visits are not for emergencies; prices may vary.

What if I have a follow-up question or concern?

Log in to your mySaintLuke’s account and send your provider a secure message.

What is the cost?

Most insurance plans cover the cost of a video visit, including Medicare and Medicaid.

What if I have technical difficulties when it's time to begin my video visit?

If a technical problem prevents the video visit from being completed, or if the provider determines that your problem cannot be addressed through video visit, the fee will be reimbursed and/or waived.

Some exclusions apply:

  • Video visits are not for medical emergencies. In case of an emergency, call 911.
  • If you are driving during a video visit, your provider will end the visit immediately for your safety.
  • Video visits are available for patients located in Missouri and Kansas only at this time.