Saint Luke's Health System to offer virtual doctor visits through new mobile app: Saint Luke's 24/7

August 1, 2016

A visit to your health care provider for non-emergency services can happen online or through your smart phone, thanks to a new mobile application launched by Saint Luke’s Health System. Saint Luke’s 24/7, powered by MDLIVE, is a telehealth platform that allows new and existing patients to conveniently address their health needs 24 hours a day from wherever they are.

The Saint Luke’s 24/7 app is available for download on the web and in both iOS and Android app versions and enables users to securely consult virtually over the phone or through secure video on a computer, smartphone or other mobile device with U.S. board certified medical professionals for a variety of acute conditions, including cold and flu, asthma, bronchitis, acne, allergies, fever, headache and sore throat, insect bites, diarrhea and nausea, and infections.

“Offering mobile and virtual access to health care is a natural extension of Saint Luke’s mission to provide the most convenient, high quality care in Kansas City,” says Robert S. Bonney, senior vice president of non-acute services and business development for Saint Luke’s Health System. “The way patients approach healthcare is changing, and Saint Luke’s is committed to providing innovative and affordable ways to meet their needs, including new telehealth options.”

After downloading the app and registering family members, users choose from among available providers, share the reason for the visit, and a brief health history with pre-existing conditions. Within approximately 15 minutes, users will be connected via telephone or real-time video with a provider, who will diagnose, recommend treatment and prescribe medicine in real time. Saint Luke’s physicians and nurse practitioners will provide this service, supported by MDLIVE’s physician network. The Saint Luke’s and MDLIVE providers consist of board certified family medicine, internal medicine, emergency medicine and pediatrics practitioners. 

The virtual visit experience is similar to a video chat, allowing patient and provider to ask questions, upload photos and video to assist with diagnosis, and discuss treatment options. Children as young as 18 months may be seen through the app. The cost per visit will vary, depending on a patient’s insurance plan, but typical cost will be $49 per visit.

“For many non-emergency conditions, patients would prefer to skip the waiting room and speak to a medical provider at their convenience. Saint Luke’s 24/7 will allow them the opportunity to manage their health care on their terms,” says Bonney.

More information about Saint Luke’s 24/7 is available at saintlukes247.com.

Learn more about Saint Luke’s Health System

Watch the TV news story that appeared on FOX 4.

Read stories that appeared in the Kansas City Business Journal, and Becker's Hospital Review.