Welcome Mosaic Life Care Patients

In December 2017, Saint Luke’s Health System announced the acquisition of six Mosaic Life Care facilities in the Northland. These facilities joined Saint Luke’s on May 1, 2018. 

Please see below for a list of frequently asked questions as we welcome Mosaic Life Care patients to Saint Luke's Health System.

Saint Luke’s is committed to providing quality health care to Northland residents. In addition to Saint Luke’s North Hospital–Barry Road and Saint Luke’s North Hospital–Smithville, and three Saint Luke’s Convenient Care Clinics, we are pleased to add six Saint Luke’s locations to serve you. We look forward to providing you and your family with continued exceptional care that has earned us a worldwide reputation for innovation, quality, and compassion.

Frequently Asked Questions

I heard Saint Luke’s acquired this clinic. Is that true?

Yes. Last December, it was announced that Saint Luke’s was acquiring six of the eight Mosaic Life Care Clinics in the Northland. 

What happened to Mosaic? Why did it sell the clinics?

Selling the clinics will allow Mosaic to tighten its focus and grow its local presence on its St. Joseph campus.

Will I have to change my doctor?

Your physician and the staff permanently based at each of the six Kansas City Northland facilities will now be part of Saint Luke’s, so you can continue to receive care from these clinicians.

Rotating specialists based in St. Joseph will no longer see patients at the six Kansas City Northland facilities, but you may choose to see them at their St. Joseph location. You also have the option of transitioning this care to a Saint Luke’s specialist if you prefer to continue this care locally. Saint Luke’s specialists will see patients at Burlington Creek, Parkville, Platte City, and Shoal Creek. More information will be provided as these schedules are finalized.

What will change?

Some processes and procedures may change to be consistent with how other Saint Luke’s locations operate—this includes establishing an electronic medical record in Saint Luke’s Epic system.

With Epic, your health information will be easily and readily available to any Saint Luke’s provider or nurse—at any Saint Luke’s location throughout the metro--so no matter where you receive care you can be confident your provider has access to your medical information.

Also, you will now have easy access to world-class specialists in cardiovascular, neurology, and cancer care, as well as specialists in dozens of other specialties. All close to where you live and work.

Will the services at this clinic remain the same?

We’re finalizing those plans now and look forward to sharing details as they are solidified in the coming weeks.

Will the name of the clinics change?

The Smithville and Highland Plaza clinics will become Saint Luke’s Primary Care offices. The locations at Parkville, Burlington Creek, Platte City, and Shoal Creek will become Saint Luke’s Multispecialty Clinics, all with primary care and will have a rotating schedule of physicians from a variety of specialties.

Does Saint Luke’s take my insurance?

Saint Luke’s contracts with a wide variety of insurance plans.

Please see below for information by insurance plan.

Currently accepted:

  • Aetna – US Healthcare – HMO/PPO/ACO, Medicare Advantage
  • AmBetter
  • Beech Street – PPO
  • Blue Cross and Blue Shield of Kansas City
    • Preferred Care
    • Preferred Care Blue
    • BlueCare HMO through December 31, 2018 (for visits with primary care providers only)
    • BlueSelect Plus: Only for City of Kansas City and University of Central Missouri employees
    • Freedom Network
    • Freedom Network Select
    • Preferred Health Professionals (PHP)
    • Traditional
  • Century Health Solutions – PPO
  • CIGNA HealthCare of Kansas/Missouri – HMO/PPO
  • Comp Care of the Ozarks – PPO
  • Comp Results – Workers Comp
  • Corizon
  • Coventry Health Care – HMO/PPO/PPO 
  • Coventry Advantra HMO through December 31, 2018
  • Coventry Advantra PPO
  • Coventry National Network – leased network
  • First Health – PPO
  • Great West – PPO
  • HealthChoice of Northwest Missouri – PPO and Workers Comp – various employers
  • Home State Medicaid
  • Humana of Kansas City, Inc./Choice Care – PPO
  • Humana of Kansas City, Inc./Choice Care – HMO through December 31, 2018
  • Multiplan, Inc. – PPO
  • O’Hara, LLC – Work comp
  • Premier WorkComp Management – Workers Comp
  • Private Healthcare Systems (PHCS) – PPO
  • TriCare – All Products
  • United Healthcare – PPO/POS/HMO and Medicare Advantage (includes Care Improvement)
  • United Healthcare Community Plan – KanCare program and Missouri Medicaid
  • Wellcare – Missouri Managed Medicaid – Missouri Care

Currently not accepted:

  • Amerigroup – (KanCare program)
  • Amish Aid – Jamesport area
  • BlueSelect Plus (except for City of Kansas City and University of Central Missouri employees)
  • CCN Managed Care – PPO
  • Galaxy Health Network – PPO
  • Health Payors Organization, LTD – PPO
  • National Preferred Provider Network (NPPN) – PPO
  • Sanford Health
  • Three Rivers Provider Network (TRPN) PPO and work comp
  • USA Managed Care Organization – PPO

Does Saint Luke’s accept the Blue Cross Blue Shield Blue Care insurance plan?

Yes. Saint Luke’s is accepting this insurance plan through December 31, 2018 for visits with primary care providers only.

Does Saint Luke’s accept the Blue Cross Blue Shield BlueSelect Plus custom network insurance plan for City of KCMO (KCMO) employees and University of Central Missouri (UCM) employees?

Yes. Saint Luke’s physicians, hospitals, and clinics will be in-network for KCMO and UCM employees with the Blue Cross Blue Shield BlueSelect Plus insurance plan. Saint Luke’s will begin accepting this plan on May 1, 2018. Saint Luke’s is not in-network for other BlueSelect Plus plans.

How will I schedule appointments?

You can still call Mosaic to schedule appointments with your provider. Soon, you’ll be able to schedule appointments online through your Saint Luke’s patient account at mysaintlukes.org or through our SaintLuke'sKC mobile app, available for download in the App Store and Google Play

I need to find a new specialist; will Saint Luke’s specialists be available at these clinics? How do I schedule an appointment with a specialist?

Saint Luke’s is committed to establishing a rotating schedule of world-class physicians in a variety of specialties who will see patients at the Multispecialty Clinics (Burlington Creek, Parkville, Platte City, and Shoal Creek). Specialists will vary by location and will include cardiology, neurology, general surgery, plastic surgery, ENT (ear, nose and throat), urology, and more. You’ll learn more about these providers as schedules are finalized.

What happens to my medical record?

Mosaic will safely and securely forward relevant health information to Saint Luke’s during this transition so your care can continue seamlessly in these clinics after April 30.

Mosaic will retain your medical record and history for care delivered prior to the April 30 transaction date.

Some processes and procedures may change to be consistent with how other Saint Luke’s locations operate—this includes establishing an electronic medical record in Saint Luke’s Epic system.

With Epic, your health information will be easily and readily available to any Saint Luke’s provider or nurse—at any Saint Luke’s location throughout the metro—so no matter where you receive care you can be confident your provider has access to your medical information.

Who do I contact if I have questions?

Continue to visit this web page for updates throughout the transition. This page will be updated as details become finalized. 

Will Saint Luke’s continue to offer the urgent care clinic at Shoal Creek for medical emergencies and after-hours care?

Yes. Saint Luke’s will continue to offer the urgent care clinic at Shoal Creek, and the hours will remain the same.

With Saint Luke’s, you also have access to walk-in hours at Saint Luke’s Primary Care at Barry Road, and Saint Luke’s Primary Care at our Smithville hospital campus. The Barry Road primary care walk-in clinic is available Monday through Friday from 7 a.m. -7 p.m., and Saturday from 8 a.m. to noon. The Smithville hospital primary care walk-in clinic is available Monday through Friday from 8 a.m. to 11 a.m.

You also have access to three Saint Luke’s Convenient Care clinics in the Northland. Convenient Care nurse practitioners provide care for minor illnesses and procedures, exams, physicals, skin care, vaccinations, and other services. With no appointment necessary, these locations are open Monday through Friday from 8 a.m. – 8 p.m., and Saturday and Sunday from 8 a.m. – 5 p.m. Visit saintlukeskc.org/convenient-care for a full list of locations and contact information.

In the event of an emergency, call 911 or visit our 24/7 emergency departments at Saint Luke’s North Hospital–Barry Road or Saint Luke’s North Hospital–Smithville.

How can I access my health care information at Saint Luke’s?

The mySaintLuke’s patient portal provides instant online access to your health care records. Available at mySaintLuke’s.org and through the SaintLukesKC mobile app, you can:

  • Email your care team
  • Get lab and test results
  • Schedule appointments
  • Check in for appointments
  • Refill medications
  • Pay your bill
  • View a summary of your visit

To register, visit mySaintLukes.org.

How can I learn more about Saint Luke’s services, and how to manage my health care with Saint Luke’s?

Manage your health care online and on-the-go any time by downloading the free SaintLukesKC app. You can find an ER, make doctor appointments, and even video chat with a physician…all from your phone. With the SaintLukesKC app, you can:

  • Video or phone chat with a doctor 24/7
  • Find a doctor
  • Make an appointment
  • Get maps and directions for Saint Luke’s facilities
  • Access all your Saint Luke’s labs, message your doctor, and pay your bills

Download the SaintLukesKC mobile app today from the App Store or Google Play.

If you need to see a health care provider during this time, you have access to walk-in hours at Saint Luke’s Primary Care at Barry Road, and Saint Luke’s Primary Care at our Smithville hospital campus. The Barry Road primary care walk-in clinic is available Monday through Friday from 7 a.m. -7 p.m., and Saturday from 8 a.m. to noon. The Smithville hospital primary care walk-in clinic is available Monday through Friday from 8 a.m. to 11 a.m.

There are also three Saint Luke’s Convenient Care clinics in the Northland. Convenient Care nurse practitioners provide care for minor illnesses and procedures, exams, physicals, skin care, vaccinations, and other services. With no appointment necessary, these locations are open Monday through Friday from 8 a.m. – 8 p.m., and Saturday and Sunday from 8 a.m. – 5 p.m. Visit saintlukeskc.org/convenient-care for a full list of locations and contact information.

If you need a prescription refill, please call your provider using the clinic number.

Clinic phones will continue to be answered by Saint Luke’s during this time.

In the event of an emergency, call 911 or visit our 24/7 emergency departments at Saint Luke’s North Hospital–Barry Road or Saint Luke’s North Hospital–Smithville.

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