KSHB: Technology helps cut wait times during bad flu season
This year's flu season is hitting hard across the area, leaving patients with a long wait to either get a diagnosis or a prescription. Saint Luke's uses technology to help cut patient's wait times and help get them feeling better, faster.
"We're seeing large numbers of patients. The flu season has really hit hard in the community," said Jessica Pepper, area manager of Saint Luke's Community Clinics.
"We have an app called Saint Luke's 24/7 which allows you to have access from your couch, from the airport, from your work if you can't get away that day," Dr. Marsha Weaver, Saint Luke's physician, said.
The Saint Luke's 24/7 app is geared towards patients with mild cases but can be used with patients who believe they have the flu. However, if you need to see a provider in person, Saint Luke's now has an easy way to reserve your spot called "On My Way" for urgent and convenient care clinics. "On My Way" allows you to choose the appropriate location nearest you that can help with your specific needs or condition.
Saint Luke's offers several options for patients seeking care for cold and flu at numerous locations across the metro, depending on the level of care you need:
- Saint Luke's Primary Care
- Saint Luke's Community Hospitals
- 15 Saint Luke's Urgent and Convenient Care locations
- Saint Luke's 24/7 Virtual App
Saint Luke's 24/7 app allows you to skip the waiting room and address your health needs 24-hours a day from the comfort of your home, work, or wherever you are. Patients can talk to a doctor over the phone or video within about 15 minutes after downloading the app and answering some questions. The providers can diagnose, recommend treatment, and prescribe medicine in real-time for patients of all ages for many common non-emergency conditions likes: cold and flu, fever, headache and sore throat, diarrhea and nausea, bronchitis, allergies and asthma, and more. The virtual visit is similar to a video chat, where the patient and provider can ask questions, upload photos or videos to help with diagnosis, and discuss treatment options.